FAQs

FAQ

Questions about your order? We've got answers. 

What currency are the prices I see on the site?

All prices are in USD unless otherwise specifically noted. Shopify, our e-commercehost, will often offer local conversion to the currency of your country. if they do, it will be specifically noted.

I just placed an order. When will it ship?

We try our best to ship items quickly so they are scheduled for next-day production. Please allow 4-7 days of production time for your order before it ships out. Average shipping times are 5-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at rusty@fwalker.com.

What if there is an issue with my order? Can I return it?

We offer a 100% money-back guarantee if the product is defective or damaged. In that case, you have 21 days to send it back to us for a full refund. You must ship it back at your own expense, and once we have received the product, we will refund the full amount of your original purchase. You will be given a Return Merchandise Authorization to include on the package. Your "return email" will provide instructions on how to package and mail.

See the RETURNS section for more details.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address. What do I do now?

If you have provided an incorrect address, reply to your order confirmation email and confirm. Or, if a reply is not available, notify us immediately via email at rusty@fwalker.com. We can change the address ONLY within the first 24 hours. Because of our drop shipping service and print-on-demand model, no refund will be given after 24 hours.

How long does shipping take?

Shipping times vary since we ship worldwide from different fulfillment centers based on your location. The average shipping time (after production), is 5-25 business days depending upon your shipping address. We know that isn't Amazon speed, but we are a non-profit and these items are created on demand.

I have a question that wasn't answered. Can you please help?

We are here to help! Please send us an email at rusty@fwalker.com and we will be happy to assist you in any way we can. please include your order number, account email address, name, and mailing address in the email. The more detail you provide, the easier it will be to help you!

 

 

RETURNS, REFUNDS, CLAIMS- 

Our return policy is subject to change and we reserve the right to refuse a refund on a return at our sole discretion. All sales are to be considered final.

Any claims for misprinted/damaged/defective items must be submitted within 21 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our shipper's part are covered at our expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our shipper's facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself  (if and as applicable). if you are non-responsive to contact after we receive an unclaimed shipment, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Buyer's Remorse - because of our non-profit nature, and the print-on-demand dropship model we use, except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible. Since these are personalized items, there should be no expectation of a refund for remorse except as specifically required under the law. 

Cannot Return - Returns for products such as face masks or incorrect sizes are not offered. Please be careful to check the sizing information on each item you purchase.  

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

Since we sell personalized print-on-demand items, there is generally no right of withdrawal.